RETURN & REFUND POLICY
At Omersheen Herbal Remedies, we create herbal preparations to keep you healthy for life. You perform better, play better and feel good. Our herbal remedies keep your supply of health supplements always available and affordable yet optimum in quality. Full of nutrients, vitamins and energy, our products keeps you, your friends and family always protected , we want you to be satisfied with your purchase.
If you are not completely satisfied with your Omersheen Herbal Remedies purchase, for any reason, we will offer you a full refund within 14 working days of purchase. *Some restrictions apply.* Because custom and personalized blended products are made just for you, delicate to handle, they are not returnable, you have to make sure your choice is final. Ex- (Products in Homemade category, Honey). If you have questions regarding returning Omersheen Herbal Remedies order, you can also call us at +91-9818940509, +91-7366898919, 9AM – 6PM, 5 days a week
RETURN BY MAIL
We are sorry that it didn’t work out. Please visit our online return page within 2 days of purchase to print your free return shipping label. Log in to your account OR sign in as a guest by entering your order number and shipping zip code. Select the item you want to return along with the reason for returning them. Include the return detail slip for each order you are returning. Attach the shipping label to the box. Cover up any previous delivery addresses or barcodes on the box. We are unable to return merchandise obtained from a retailer other than www.omersheenherbals.com. Please return the product to the original retailer. Or simply write your problem to feedback@omersheenherbals.com
*Please note to utilize free returns on Omersheen Herbal Remedies, the package must be sent physically within 2 days from any location in India.
RETURN IN STORE
If your city or area has an Omerhseen Store. You will return our products within 2 days of purchase in unused condition only in exchange with another product of similar or higher value. You will not be refunded for store purchases. In case of expired or damaged product refund or exchange will be the retailers call. If the receipt is not available, an in store credit will be issued at the current product price. Omersheen Herbal Remedies retail stores are unable to accept returns for orders paid with PayPal (if active). Please return PayPal orders by mail.
EXCHANGE
Need to make a change? At this time, we do not offer product exchanges. In coming days you may return your products within 15 days for a full credit and re-order your replacement item. Courier charges will be borne by you.
REFUND
You may also exchange your product with some other product or same or higher value just in case you would want to skip all that hassle of reporting and waiting for your money back. But, if you still want to pursue, you must contact us within 2 days of your online purchase. We will process your return within 14* business days of receipt and apply a credit to your original payment method. You can use the credit for another purchase with a free gift. as well just in case you change your mind on complete refund. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.*During peak seasons please allow up to 25 business days for your return to process. If your order was purchased with a gift card, your refund will be issued to a new Omersheen Herbal Remedies card sent to the shipping address on your order via any delivery and logistics services company.
If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via delivery and logistics services company. Any remaining credit owed will be applied to your original payment credit card.
PRODUCT QUALITY CLAIM
If you believe you have a leak or already opened herbal product that was purchased from a retailer within a day of your purchase, please contact the original retailer. If the retailer is unable to assist, you may be eligible for a manufacturing inspection.
Please contact Omersheen Herbal Remedies to set up a return authorization for inspection. Omersheen Herbal Remedies reserves the right to determine between leaking products. We do not replace products that have been replaced from a previous claim. Please have product in hand when you contact the team. The team will need you to read the article number printed on the product to determine authenticity & eligibility for your inspection.
We cannot assume responsibility for lost shipments, please retain your return tracking # for your reference. Please allow 2-3 weeks maximum for delivery, shipping via available shipping and logistic partners in pandemic or force majeure conditions. We will not be able to return or refund the products damaged/changed/delayed due to logistics or during any other situation which may arise due to rare and genuine unforeseen circumstances.